Although we started the year with the Northeast in the deep freeze (I swear I saw a Polar Bear in Boston on New Years Eve) we took comfort in the fact that the New England Patriots clinching home field advantage and are looking like strong Super Bowl contenders! But with the Holidays a fading memory and everyone getting down the business of the winter grind, I wanted to share with you some of the things we have planned for the year.
The core of our strategy is to create tangible business value for our dealer partners by offering true Enterprise Class Access Control that is both highly capable and feature rich, but also simple to install and maintain. We also recognize that your time is the most valuable and limited resource you have, and continue to work to make improvements in our total customer service and technical support experience to ensure that every minute you generously spend with us is a worthwhile investment for you.
While strategy is great, where the rubber really meets the road is the tangible actions we plan to take to deliver on this vision. Luckily, because of the hard work of the team, we have a whole bunch of them planned!
Renewed Emphasis on Demand Generation – We recognize that the most important and direct value you derive from your relationship with Millennium is the opportunity to grow your installed base of customers. We’ve made a significant investment in identifying, nurturing and qualifying leads to improve your project win rate.
Expansion of our Sales Presence – Relationships are essential to every business, and the best relationships are those where there is mutual value creation. To help provide a higher level of service we will be systematically expanding our sales presence.
Dealer Council – We are in the process of forming a dealer council to ensure that our channel partners have a direct and unified voice into the Millennium Product and Business strategy.
Updated Price Book – More than just an update, in the coming weeks we will be publishing a completely new catalog that will greatly simplify the configuration and pricing our product offering. Our goal is to allow our dealers to work up Millennium product budgetary pricing for most opportunities in under 10 minutes.
Expanded Pre-Engineered Offering – Last year we introduced our Tellus and Ventus offering. Coming later this quarter we will be announcing a significant expansion on this key portion of our Portfolio. This expansion is focused on significantly reducing the time, cost and complexity of access control solutions up to 32 doors.
Expanded Integrations for our Engineered Offering – In all of that we certainly haven’t ignored our traditional engineered system customers. We continue to deliver on our commitment to monthly software updates, with many new features and integrations planned for Millennium Ultra over the course of the year.
I would be remiss if I didn’t close with a Thank You to our Dealer and End User customers, as without you none of the above would be possible. I’m excited about the opportunity that is in front of us for 2018 and look forward to working with all of you to deliver a fantastic year.
David J. LeBlanc